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Privacy Policy

Our Privacy Policy

Stevenage Chiropractic Clinic Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit http://www.stevenage-chiropractic-clinic.co.uk (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you use the book online part of our site, we collect certain information from you, including your name, address, email address, and phone number. We refer to this information as “Patient Information”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Patient Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Personal Information that we collect generally to keep in communcation with you about upcoming or cancelled appointments via our online booking system and via our Contact us page part of the site.

When in line with the preferences you have shared with us, we provide you with information relating to our products or services that are relevant to you.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

At this time we do not send out newsletters or automated emails to patients or visitors using such technologies as Mailchimp. If this changes this privacy policy will be updated accordingly.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our patients and users use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We also share your Personal Information with our online booking provider Setmore when you are making an online booking for our Hertford Clinic. You can read more about these terms and conditions at this link https://support.setmore.com/account-settings/setmore-and-gdpr

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

RIGHT TO ACCESS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

DATA RETENTION

When you request an online appointment through the Site, we will maintain your Patient Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

This Privacy Notice was last updated on the 24th May 2018 at 22:00hrs

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at stevenage.chiro@btconnect.com or by mail using the details provided below:

Stevenage Chiropractic Clinic, 17 High Street, Stevenage, HERTS, SG1 3BG, United Kingdom